Getting Started

Before you can create payment links, you'll need to connect a Stripe account. Connecting your account to Stripe will enable cards, wallets, and ACH payments to be accepted. If you have an existing Stripe account, continue to the Existing Stripe User process. If you need to create a new Stripe connected account, continue to the New Stripe User process. 

Please note transactions processed through Stripe have the following pricing and fees: 

For additional fees please see table below:

Existing Stripe User

If you are an existing Stripe user, you can connect to the existing account. This will create a new Stripe-connected account with Bluevine. Please note that this will not merge the existing account. The process below outlines the steps you need to follow to connect your Stripe account to Bluevine. You will be asked to review and verify your business details. 

1. Start setup
   1. Click Get Started under the Payment Processing offer.
2. Sign in to Stripe
   1. Select Sign In – this opens the Stripe login page.
   2. Enter your Stripe email and password.
   3. Click Submit.
3. Authentication (if needed)
   1. If prompted, complete two-factor authentication.
       
4. Use saved info
   1. Select your saved business info.
   2. Click Continue.
5. Optional offers
   1. Two offers will appear:
      1. Climate Commitment
      2. Stripe Tax
   2. You can opt in, or click No thanks or Not right now to skip.
6. Verify business details
   1. Review and verify the following:
      1. Business details
      2. Public details
      3. Management & ownership
      4. Payout info
         1. Note: To use your Bluevine account for payouts, you’ll need to select Bluevine Bank.
   2. Edit if needed.
   3. Select Agree and Submit.
7. Confirmation & return
   1. You will see a confirmation message.
   2. You will be sent back to your Bluevine dashboard automatically. The update may take a few seconds, and the page should auto-refresh; if it does not, manually refresh the page.
8. Enable Tap to Pay
   1. Choose to enable Tap to Pay to accept in-person payments once Stripe Connect application has been completed.
   2. For more about tap to pay, refer to this support article. 

New Stripe User

If you are a new Stripe user, you can follow the process below to create a Stripe-connected account with Bluevine. You will be asked for business details, personal details, bank account details for payouts, and public business details.

1. Start setup
   1. Click Get Started under the Payment Processing offer.
2. Sign up for Stripe
   1. Select Sign Up - this opens the Stripe application.
   2. Enter email and password for the new Stripe account.
   3. Click Submit
3. Business info
   1. Fill out basic business details when prompted.
4. Personal info
   1. Fill out required personal information.
5. Bank account for payouts
   1. Add a bank account to receive payouts.
   2. Note: To use your Bluevine account for payouts, you’ll need to select Bluevine Bank.
6. Payout settings
   1. Choose between automatic payouts or manual payouts.
7. Public business details
   1. Enter public-facing business info (what your customers will see).
8. Optional offers
   1. Two offers will appear:
      1. Climate Commitment
      2. Stripe Tax
   2. You can opt in, or click No thanks or Not right now to skip.
9. Review & submit
   1. Review the full application.
   2. Click Submit.
10. Return to Bluevine
    1. Once submitted, you will be sent back to your Bluevine dashboard. The update may take a few seconds, and the page should auto-refresh; if it does not, manually refresh the page.

11. Enable Tap to Pay

    1. Choose to enable Tap to Pay to accept in-person payments once Stripe Connect application has been completed. 

    2. For more about tap to pay, refer this support article. 

How to create a payment link

Once you have connected to Stripe, you can create a payment link. These steps are for creating a payment link on the desktop or mobile. 

1. Sign in to your Bluevine dashboard.
2. Navigate to Sales, then Payment Links on the left-hand menu.
3. Click Create payment link.
4. Add a title, amount (optional), and a description (optional) to summarize the product or service the payment link is for.
5. To manage the accepted payment methods, select Visit Stripe. Note: This will redirect the customer to the Stripe Dashboard.
6. Once details are filled in, click Generate Link.
   1. If you do not want to complete the payment link creation, select Go back. 
7. A pop-up will display the new payment link, select the quick copy icon to share the link immediately. 
8. Select Done or select Create another link if another link needs to be created.

To see How your customer completes a payment link, continue to the section below.

Set up open-ended payment links

Create a payment link as you normally would, but leave the payment amount blank to create an open-ended payment link.

With an open-ended Payment Link, the payer enters the amount they want to pay instead of paying a fixed amount set by you. This gives your customers flexibility when the payment amount is not predetermined.

Open-ended Payment Links are ideal for donations¹, tips, deposits, partial payments, or any situation where the final payment amount may vary.

1. Navigate to Sales, then Payment Links on the left-hand menu.
2. Click Create payment link.
   1. Add a title, no amount - leave blank, and a description (optional) to summarize the product or service the payment link is for.
3. To manage the accepted payment methods, select Visit Stripe. Note: This will redirect you to the Stripe Dashboard.
4. Once details are filled in, click Generate Link.
   1.  If you do not want to complete the payment link creation, select Go back. 
5. A pop-up will display the new open-ended payment link, select the quick copy icon to share the link immediately. 
6. Select Done or select Create another link if another link needs to be created.

To see How your customer completes an open-ended payment link, continue to the section below.

Want to send an Invoice instead?

Need something more robust? Try invoices. Send free, unlimited invoices with your company logo in just a few clicks. If you've enabled payment processing by connecting to Stripe, your customers will be able to pay your invoices via card, ACH, or digital wallet.  For more information, refer to How do I manage Invoices? 

How to view and manage payment links

1. Sign in to your Bluevine dashboard.
2. Navigate to Sales, then Payment Links on the left-hand menu.
3. This is your Payment Links dashboard and here are the following things you can do:
   1. Review active and deactivated payment links
   2. Review gross sales for each payment link
   3. Manage Payment settings
   4. Edit Payment Link
   5. Activate/Deactivate payment link
   6. Copy payment link
   7. Delete payment link
4. Also review the How your customer completes a payment link, section for the steps a customer takes to complete a payment through payment link.

How to manage payment settings

1. Sign in to your Bluevine dashboard.
2. Navigate to Sales then Payment Links on the left-hand menu.
3. Select Manage Payment Settings underneath the page header.
4. You will be redirected to Stripes website.
5. Login using Stripe information.
6. Go to Settings > Payments > Payment methods.
7. Update payment settings as needed. Note: Some settings are set by Bluevine and can’t be changed. 

How to edit a payment Link

At this time edits cannot be done to payment links. If there is a mistake in the title, amount, description, or accepted payment method or changes need to be made to any of these fields you can deactivate or delete the link and create a new one with the correct details. 

How to deactivate a payment link

1. Sign in to your Bluevine dashboard.
2. Navigate to Sales then Payment Links on the left-hand menu.
3. Click the payment link you want to update.
4. On the right-hand side, a payment link details panel will appear.
5. Click the toggle underneath link status.
6. The payment link is now deactivated.
   1. To update the payment link status to active repeat steps 2-5 above.

How to copy and share a payment link

1. Sign in to your Bluevine dashboard.
2. Navigate to Sales then Payment Links on the left-hand menu.
3. Find the payment and click the quick copy icon on the right of amount.
4. OR select the payment link.
   1. On the right-hand side a payment link details panel will appear.
   2. Click Copy link.
5. Send the payment link to your customer via your preferred communication method.
6. To view completed transactions for your account navigate to Sales and then Transactions on the left-hand menu.

How to delete a payment link

Note: Deleting a payment link cannot be undone. If you plan to use the payment link later you can deactivate the link instead. 

1. Sign in to your Bluevine dashboard.
2. Navigate to Sales then Payment Links on the left-hand menu.
3. Click the payment link you want to delete.
4. On the right-hand side a payment link details panel will appear. 
5. Click Delete link.
6. Click Yes, Delete to complete deleting payment link.
   1. Click Cancel if you do not want to delete and need to go back.

How your customer completes a payment link

After sharing a payment link, these are the steps your customer will take to fill out the link. 

1. Once you have created and shared the payment link this is what it will first look like to your customer.

2. Your customer will first open the link by selecting it on the device they are on.
3. Fill in the requested information and provide first name, last name, and email.
   1. Note: The email address is needed to send the receipt to your customer. 
4. Select preferred payment method and fill in payment details.
5. They will select Pay $ to submit the payment. 
6. Customer will get a notification if the payment was successful or not, as well as a receipt to the email address.
   

	A payment link is deactivated if this screen is received.
	The payment was successful.
	The payment failed. Select Try again to resubmit payment.
	Microdeposits need to be verified. Refer to Microdeposit verification for more details.
	Payment link receipt.

How long does a payout take to deposit?

• The first payout is typically scheduled 7-14 days after receiving the first payment. The delay helps Stripe manage some of the risks involved in offering payment processing services, ensuring they make responsible and secure decisions for both customers and their business. For more information about your first payout, please refer to this Stripe article https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know.
• Subsequent payouts follow the account’s designated payout schedule. Payout Schedules include: daily, weekly, monthly, and instant intervals.
• To update and manage the payout schedule, go to Payout settings in the Stripe Dashboard. This is managed by Stripe, if you would like to read more about Stripe's policy, please refer to this article https://stripe.com/resources/more/payouts-explained.
• If you are on daily/ automatic payouts, then once a customer sends their payment, you will typically see your payout in:
  • 1–2 business days for card and wallet transactions.
  • About 4 business days for ACH direct debit transactions.

How to view your Transactions

This page will display transactions for paid invoices and payment links

1. Sign in to your Bluevine dashboard.
2. Navigate to Sales and then Transactions on the left-hand menu.
3. The transactions dashboard will show completed transactions.
4. All transactions will list a Status, these include:
   1. Paid: a successful customer transfer to you.
   2. Pending Verification: an ACH needs additional verification before processing can continue. Refer to Microdeposit verification for ACH payments for more details.
   3. Declined: an unsuccessful customer transfer to you.
   4. Refunded: The transfer was refunded, funds debited from your  Stripe connected account.
   5. Chargeback: chargeback was issued, funds debited directly from business checking.
      1. Will list chargeback if the transfer is not disputed or if the dispute is lost.
   6. Disputed: chargeback was disputed and won, funds credited directly to the linked account in Stripe.
   7. Returned: ACH transfer was returned.
5. Select a transaction to view additional details, the transaction details panel on the right-hand side will show: transfer amount, customer, email, description, payment method, receipt number, terminal ID, fees applied, and status.
   Note: Tap to Pay payments will not list a customer in transaction details.