If you believe any of your account or personal information has been compromised, we recommend taking action as soon as possible. Please contact us if you notice any unauthorized transactions, account activity, or if you've fallen victim to a scam.

How to contact us

During business hours 8:00 AM to 8:00 PM ET:

• Reach out to us via phone, email, or chat.

Outside of business hours:

• Submit a case using our web form. Select “Report Fraud” when asked for product type.

• Email us at banking.support@bluevine.com. Add “Report Fraud” in the email subject line, and include your details and concerns.

Our Fraud Team will review your case and follow up within 1–2 business days. Please be aware that your account may be put on hold for 1–2 business days while our team investigates and secures your account. 

To protect your personal information and to keep your Bluevine account secure, DO NOT provide your full debit or credit card number, password, or one-time passcode to anyone contacting you by phone, text, or email. We will never ask for this information. For more information on how Bluevine will contact you, visit our support article.

Below is a list of steps you can take to ensure your account is secure.

How to manage a compromised account

The following process provides steps for securing and reporting a compromised account, reporting a compromised card, and disputing transactions. Accounts might be compromised when a customer shares their Bluevine password, one-time access code, and/or email with a bad actor. 

• If you only want to know about managing compromised cards, refer to this support article. 

• If you only want to know about how to dispute a transaction, refer to this support article. 

Step 1: Secure your account

1. Update your login password.

   • Follow the steps provided below to change your password.

2. Verify your multi-factor authentication (MFA) settings.

   • Log in to confirm you receive an MFA code.

   • If you aren’t prompted for MFA, check that your MFA phone number is correct.

   • If needed, update your MFA phone number.

3. Remove any unauthorized users.

   • Go to Settings > Account Access.

   • Review your account users and delete any unrecognized users.

   • Ask your authorized users to update their passwords and verify their MFA phone numbers and login emails.

   • If you suspect one of your users has been impacted, the easiest way to resolve this is by deleting the user and re-adding them as a new user.

Step 2: Review your transactions

1. Check recent and scheduled transactions.

   • Go to the Payments tab to review scheduled payments. If you find suspicious activity, delete scheduled payments you do not recognize.

   • Review the ledger for each account to view all transactions. Select the Checking tab, choose the account you want to review, and adjust the filters as needed.

2. Dispute unauthorized transactions.

   • For unauthorized card transactions, file a dispute in your dashboard.

   • For unauthorized ACH or other payments, contact our support team.

   • Learn more about disputing transactions.

Note: If a transaction is still pending, wait until it settles before submitting a dispute.

Step 3: Review your cards

1. Go to Settings > Debit Card.

2. Review both physical and virtual cards for unrecognized activity.

3. If needed:

   • Delete unknown cards

   • Report stolen cards

Step 4: Review linked external accounts

1. Go to External Accounts in your dashboard.

2. Remove any accounts you don’t recognize.

   • Note: Only admins and users with the Authorized Users Company Admin role can add external accounts.

   • If unsure who added an account, confirm with your AU.

Step 5: (Optional) Add an ACH block and delete sub-accounts

1. Optional: If you believe your account or sub-account number was compromised, consider adding an ACH debit block to prevent outgoing transfers.

2. Optional: You can also close existing and open new sub-accounts to prevent unauthorized money movement.

Step 6: (Optional) Protect your identity

If you believe your personal information was stolen and are a victim of identity theft:

• Contact the three major credit bureaus to report identity theft:

  • Equifax: 1-800-525-6285 or www.equifax.com

  • Experian: 1-888-397-3742 or www.experian.com

  • TransUnion: 1-800-680-7289 or www.transunion.com

Visit IdentityTheft.gov¹ for additional security information on how to protect your identity.

How to change your password

To change your Bluevine account password, follow these steps from the dashboard on a computer or mobile browser: 

1. Sign in to your Bluevine dashboard
2. Select the profile icon in the upper right-hand corner, then Account details
3. Select the Sign In & Security tab
4. Click Edit next to Password
5. Enter your current password in the current password field
6. Enter your new password in the “New Password” and “Confirm New Password” fields

You can also select Forgot Password on the sign-in page and follow the prompts to reset your password.

As an additional security measure, we also recommend changing the password on your personal email account.

^{1 This link will take you to a third party website, owned and operated by an independent party over which Bluevine has no control ("3rd Party Website"). Any link you click to or from the 3rd Party Website will be at your own risk. Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy, and security. Third party fees may apply.}