Overview:

If you believe any of your account or personal information has been compromised, we recommend taking action as soon as possible. Please contact us if you notice any unauthorized transactions, account activity, or if you've fallen victim to a scam.

How to contact us

During business hours 8 AM - 8 PM ET

• Reach out to us via phone, email, or chat.

Outside of business hours reach us by either:

• Submitting a case using our web form here, and ensure you select “Report Fraud” when asked for product type; or

• Emailing us at banking.support@bluevine.com, add “Report Fraud” in the email subject line, and include your details and concerns.

Our Fraud Team will review your case and follow up within 1–2 business days. Please be aware that your account may be put on hold for 1-2 business days while our team investigates and secures your account. 

To protect your personal information and to keep your Bluevine account secure, DO NOT provide your full debit or credit card number, password, or one-time passcode to anyone contacting you by phone, text, or email. We will never ask for this information. For more information on how Bluevine will contact you, visit our support article.

Below is a list of steps you can take to ensure your account is secure.

Manage a compromised Account

The following process provides steps for securing and reporting a compromised account, reporting a compromised card, and disputing transactions. Accounts might be compromised when a customer shares their Bluevine password, one-time access code, and/or e-mail with a bad actor. 

• If you only want to know about managing compromised cards, refer to this process. 

• If you only want to know about how to dispute a transaction, refer to this process. 

Step 1: Secure Your Account

1. Update your login password.

   • Follow the steps in the Change your password process below.

2. Verify your multi-factor authentication (MFA) settings.

   • Log in to confirm you receive an MFA code.

   • If you aren’t prompted for MFA, follow this process to check that your MFA phone number is correct.

   • For help updating your MFA number, follow this process.

3. Remove any unauthorized users.

   • Go to Settings › Account Access.

   • Review your account users and delete any unrecognized users. Refer to this process for full steps. 

   • Ask your authorized users to update their passwords and verify their MFA phone numbers and login emails.

   • If you suspect one of your users has been impacted, the easiest way to resolve this is by deleting the user and re-adding them as a new user.

Step 2: Review Your Transactions

1. Check recent and scheduled transactions.

   • If you find suspicious activity, delete any scheduled payments.

   • Go to your payments tab to review scheduled payments. Refer to the viewing and managing payments section of this process for full steps on deleting scheduled payments.

   • Review the ledger for each account to view all transactions. To do this, select the Checking tab, choose the account you want to review, and adjust the filters as needed.

2. Dispute unauthorized transactions.

   • For card transactions, file a dispute in your dashboard. Follow this process for the steps.

   • For ACH or other payments, contact our support team.

   • Learn more in How do I dispute a transaction? process.

Note: If a transaction is still pending, wait until it settles before submitting a dispute.

Step 3: Review Your Cards

1. Go to Settings › Debit Card or Credit Card.

2. Review both physical and virtual cards for unrecognized activity.

3. If needed:

   • Delete unknown cards using this process.

   • Report stolen cards following this process.

Step 4: Review Linked External Accounts

1. Go to External Accounts in your dashboard.

2. Remove any accounts you don’t recognize using this process.

   • Note: Only admins and users with the Authorized Users Company Admin role can add external accounts.

   • If unsure who added an account, confirm with your AU.

Step 5: (Optional) Add an ACH Block or delete sub accounts

1. Optional: If you believe your account or sub-account number was compromised, consider adding an ACH block to prevent outgoing transfers. See this process for full steps.

2. Optional: For sub accounts, you can also close and open a new sub account. For steps to close a sub-account, refer to this process.

Step 6: (Optional) Protect Your Identity

If you believe your personal information was stolen and are a victim of identity theft:

• Contact the three major credit bureaus to report identity theft:

  • Equifax: 1-800-525-6285 or www.equifax.com

  • Experian: 1-888-397-3742 or www.experian.com

  • TransUnion: 1-800-680-7289 or www.transunion.com

Visit IdentityTheft.gov1 for additional security information on how to protect your identity.
1 The website at this link is not owned, operated, or maintained by Bluevine.

Change your password

To change your Bluevine account password, follow these steps:

From the dashboard on a computer or mobile browser: 

1. Sign in to your Bluevine dashboard
2. Select the profile icon in the upper right-hand corner, then Account details
3. Select the Sign In & Security tab
4. Click Edit next to Password
5. Enter your current password in the current password field
6. Enter your new password in the “New Password” and “Confirm New Password” fields

You can also select Forgot Password on the Sign in page and follow the prompts to reset your password.

As an additional security measure, we also recommend changing the password on your personal email account.