Report your card lost or stolen

In cases where you see an unauthorized transaction on your Bluevine Debit Card or Credit Card, you will need to report your card as lost or stolen via your dashboard. Refer to this help center article for the steps to report your card as lost or stolen.

Contact the Merchant

The fastest way to resolve an unauthorized transaction is to contact the merchant. Have you contacted the merchant directly to reverse the charge? If not, contact the merchant before submitting a dispute.

If you contacted the merchant and were unable to get the charge reversed, you can file a card dispute as long as the transaction date falls within the last 60 days of the transaction posting to your account.

File a Debit or Credit card dispute

Once the transaction is posted to your account, you can file a dispute for the charge on your Bluevine Dashboard through this form.

Note: Disputes must be submitted within 60 calendar days from the date the transaction posts to the account. Disputes submitted past the 60-day time frame may be denied due to being past the time frame.

To file via your Bluevine Dashboard

1. Sign in to your Bluevine Dashboard
2. Navigate to the appropriate tab on the left-hand menu
   • For Debit card transactions, select Checking
   • For Credit card transactions, select Credit card
3. In your transaction history, identify the transaction(s) and click on Report an issue

4. Select either Debit Card or Credit Card based on the transaction type
    
5. Fill out the dispute form depending on the type of dispute: “merchant” or “unauthorized charge.” 
   • Note: You must complete every question. Any missing or incorrect information can cause the dispute to be denied.

What happens after I file my dispute?

Once we receive the form, we’ll reach out to you directly for any questions. You’ll receive an email from our support team with additional instructions

• Send any additional supporting documentation to our support team via email at disputes.support@bluevine.com

• Disputes can take up to 90 calendar days from the date submitted to be fully resolved. You’ll receive email communication regarding your dispute once we receive an update or if we require additional information

Updating your dispute or Contacting Support

If you have additional questions, receive new information regarding your dispute, or would like to update any information on a filed dispute, please contact our support team on our Contact Us webpage.