In cases where you see an unauthorized transaction on your Bluevine Debit Card or Credit Card, you will need to report your card as lost or stolen via your dashboard.
 

Note: Disputes must be submitted within 60 calendar days from the date the transaction posts to the account. Disputes submitted past the 60-day time frame may be denied due to being past the time frame.

How to report your card lost or stolen on your Bluevine Dashboard:

Refer to this help center article for the steps to report your card as lost or stolen.

Contacting the Merchant

The fastest way to resolve an unauthorized transaction is to contact the merchant. Have you contacted the merchant directly to reverse the charge? If not, contact the merchant before submitting a dispute.

If you contacted the merchant and were unable to get the charged reversed, you can file a card dispute as long as the transaction date falls within the last 60 days of the transaction posting to your account.

How do I file a Debit or Credit card dispute?

Once the transaction is posted to your account, you can file a dispute for the charge on your Bluevine Dashboard, through this form, or by contacting our Support team via phone or email.

Bluevine Dashboard

1. Sign in to your Bluevine Dashboard
2. Navigate to the appropriate tab on the left-hand menu
   • For Debit card transactions, select Checking
   • For Credit card transactions, select Credit card
3. In your transaction history, identify the transaction(s) and click on Report an issue

4. Select either Debit Card or Credit Card based on the transaction type
    
5. Fill out the dispute form depending on the type of dispute: “merchant” or “unauthorized charge.” 
   • Note: You must complete every question. Any missing or incorrect information can cause the dispute to be denied.
      
6. If you have additional questions, contact our support team via phone or email on our Contact Us webpage.
   • Note: Confirm with our support team what dispute form you submitted, merchant or unauthorized, including the merchant and the amount, and any details on why you’re disputing the transaction.
      
7. Once we receive the form, we’ll reach out to you directly for any questions.

What happens after I file my dispute?

1. You’ll receive an email from our support team with additional instructions.
2. Send any additional supporting documentation to our support team via email at disputes.support@bluevine.com 
3. If you receive new information regarding your dispute, contact our support team via telephone or email on our Contact Us webpage.

How long will my debit or credit card dispute take to resolve?

Disputes can take up to 90 calendar days from the date submitted to be fully resolved. You’ll receive email communication regarding your dispute once we receive an update or if we require additional information.

How do I update my debit or credit card dispute?

If you’d like to update any information on a filed dispute, contact our support team via telephone or email on our Contact Us webpage.