If your external bank connection isn’t working as expected, we’re here to help you troubleshoot.

This article walks you through common issues with linking external bank accounts using Plaid, how to resolve "Pending" connections, and what to do if a previously connected account stops working.

Before You Begin

• Make sure you’re logging in from a desktop or laptop using the Bluevine Dashboard.

• Confirm that your internet connection is stable and you’re using the most recent version of your browser.

Troubleshooting Common Bank Connection Issues

Can’t connect your bank via Plaid

• Double-check that you’ve selected the correct bank type (business vs. personal).

• Confirm that the bank URL displayed in Plaid matches your actual bank login page.

• Make sure your online banking login credentials are correct by logging in directly to your bank’s website.
  
  

Tip: If you pass MFA but still can’t connect, your bank may have intermittent compatibility with Plaid. This is especially common with smaller credit unions.

Next step: Try again later, or check our General Troubleshooting Tips. Still stuck? Reach out to your bank to confirm Plaid is supported.

Bank account shows as “Pending”

A “Pending” status usually means we’re still verifying your account or waiting on your bank to respond. Verification may take up to 2–3 business days. If it stays pending longer, try reconnecting the account using the steps below or contact support for additional assistance.

Steps for reconnecting an account

1. Log in to your Bluevine dashboard.

2. Click External Accounts.

3. Select the gear icon next to the account > Reconnect or Remove and re-add the account.
   
   

Account is connected but transfers fail

This may happen if:

• Your bank updated its security settings

• Your login credentials changed

• The account has restrictions on ACH transfers
  
  

Try this:

• Reconnect the account using the steps above.

• Ensure the account allows external transfers and isn’t blocked by your bank.

If You’ve Already Tried These Steps

We understand it’s frustrating to repeat the same steps without resolution.

If you’ve already:

• Tried reconnecting your bank

• Verified your credentials

• Waited through pending status
  
  

Contact us directly so we can investigate further.

Tip: Include the name of your bank and any error messages you're seeing when you reach out.

Still Need Help?

If Plaid isn’t supported by your bank, or these fixes didn’t work, we can help you explore manual verification options.

Contact Support | See General Bank Troubleshooting