Why can't I add an external account?

Bluevine uses Plaid to connect to external accounts, making transfers between your different bank  accounts quick and easy. In some cases, your bank may not be supported or we may have trouble connecting to it. Below are some frequently asked questions that may help resolve the problem. 

If you cannot connect your account and need to make a transfer, the best and fastest solution is to initiate the transfer with the external bank directly. You will most likely need your Bluevine routing and account numbers, which can be found below your available balance on the Bluevine dashboard. 

In this article:

What if my bank isn't supported?
Why can't I connect my account?
What is multi factor authentication and why don't you support it?
Why haven't I received the code from my bank?

What if my bank isn't supported?

Plaid currently supports thousands of banks, including large, national banks like Wells Fargo and Chase, as well as smaller regional banks and credit unions. If you do not see your bank listed, it may be because Plaid doesn't support it. 

First, confirm that you've entered the bank name correctly. If the bank still does not show up, reach out to our Support team at banking.support@bluevine.com with the name of your bank. We will share your feedback with Plaid and request that they work to add the bank. 

Why can't I connect my account? 

If your bank is compatible, but you are unable to add it, the most common reason is a password or username error. You can double check that you are entering your bank username and password by logging in to your online banking portal. If you use a password saver or auto-fill, make sure you are entering it correctly. 

What is multi-factor authentication (MFA) and why don't you support it?

MFA is used by many financial institutions to ensure your account is safe. The most common MFA is to get a code sent to your phone or email that is registered on the account. By doing this, we ensure that you need multiple pieces of information to login, not just a password and email. 

Plaid does support MFA for many banks, however occasionally banks may update their systems or choose not to be compatible with Plaid. In that case, Plaid may not support MFA for your bank. We encourage you to call your bank and ask about how they work with 3rd party access tools like Plaid. 

Why haven't I received the code from my bank?

If your bank is compatible with Plaid, you should receive a code to your registered device. If after 5mins you have not received the code, please follow the below steps. Even after not receiving the code, we strongly advise against requesting a second or third code until you're sure it doesn't work. Each subsequent code invalidates the previous one, making it difficult to know which code is the right one. If you have requested multiple codes in a row, always be sure to use the most recent one. 

If receiving a code via text or call:

1. Verify the phone number that the code is being sent to. If receiving via text, ensure the number can receive texts.
2. Switch airplane mode on and then off. This helps your phone find the strongest, closest cell tower. 
3. Restart your phone. 
4. Test your banks MFA by logging on to your online banking. This helps us know if the problem is with Plaid and Bluevine or the bank. 

If receiving a code via email:

1. Verify the email address is correct. 
2. Check your spam folder or any archive/junk folders. 
3. If you still have not received it, reach out to your bank to ensure no problems persist on their side.