To ensure your account is as safe as possible, we require multi-factor authentication (MFA). Every time you sign in from a new or not-yet-trusted device, we’ll send a code to the mobile number registered on your account.
After agreeing to the Bluevine terms and conditions during account setup, you’ll be asked to verify your mobile number. You should receive a code shortly after clicking Send. Enter this code on the following screen.
If you’re using a secure primary device, you can check “Trust this device.” Checking this box allows you to sign in from this device without an MFA code. We’ll always require an MFA code when you sign in from a new device.
The phone number you enter must be a U.S. number connected to a cellular network. This is the only type of MFA we support at this time.
- MFA does not work with:
- Prepaid phones
- Call forwarding
- Wi-Fi-only calls (e.g. Google Voice)
- Certain carrier extensions
Changing your MFA number
If you no longer have access to the mobile number you use for MFA, please reach out to our support team at (888) 216-9619, and we’ll be happy to assist you.