What should I do if my personal or account information has been compromised?

If you believe any of your account or personal information has been compromised, we recommend taking action as soon as possible. Please contact us if you notice any unauthorized transactions, account activity, or if you've fallen victim to a scam.

To protect your personal information and to keep your Bluevine account secure, DO NOT provide your full debit card number, password, or one-time passcode to anyone contacting you by phone, text, or email. We will never ask for this information. For more information on how Bluevine will contact you, visit our support article

Below is a list of steps you can take to ensure your account is secure.

Change your password

To change your Bluevine account password, follow these steps:

From the dashboard on a computer or mobile browser: 

1. Sign in to your Bluevine dashboard
2. Select the profile icon in the upper right-hand corner, then Account details
3. Select the Sign In & Security tab
4. Click Edit next to Password
5. Enter your current password in the current password field
6. Enter your new password in the “New Password” and “Confirm New Password” fields

You can also select Forgot Password on the Sign in page and follow the prompts to reset your password.

As an additional security measure, we also recommend changing the password on your personal email account.

Secure your debit card

For Business Checking customers, there are a few different actions you can take to make sure your debit card is secure:

• If you believe your card has been stolen, or you’ve fallen victim to a scam, we recommend canceling your card by marking your card lost or stolen.
• If your card is missing, but you don’t believe it has been lost or stolen, you can freeze your card while you try and locate it. 

Additional steps

If you believe you’re a victim of identity theft, please contact us as soon as possible. We also recommend contacting the three major credit bureaus to report identity theft:

• Equifax: 1-800-525-6285 or www.equifax.com¹
• Experian: 1-888-397-3742 or www.experian.com¹
• TransUnion: 1-800-680-7289 or www.transunion.com¹

Visit IdentityTheft.gov¹ for additional security information on how to protect your identity.