Misdirected payments

By giving you an advance on your invoice, we are purchasing the rights to the proceeds of the invoice. Therefore, any proceeds for that invoice need to be paid directly to us. A payment is considered misdirected when your customer pays you by mistake or on purpose, instead of into your BlueVine account. To maintain your account in good standing, and build your credit line with us, it is important that payments for invoices be sent directly to your BlueVine account by your customers.
 

I received a check for an invoice that I had funded with BlueVine. What do I do now?


While we expected you to update your clients with your BlueVine account payment information, we understand there can be a lag between the time you update your clients and the time they change their records. To maintain your account in good standing and build your credit line with us, it is important that your customers pay to your BlueVine account directly. Should you accidentally receive payment, you should upload proof of payment (a copy or picture of the check) to your BlueVine account within 24 hours of receiving payment and select the “Self-pay” option from your BlueVine dashboard. If you do not provide proof of payment to us within 24 hours, there may be a $100 or 15% charge, whichever is greater. Finally, and most importantly, contact your customer and make sure that they have updated the payment remittance information to your BlueVine account.
 

Self-paying an invoice


To "self-pay" an invoice, you can go to your BlueVine account, find your invoice via the "Funded" page on the "Invoices" tab, and click on the balance of the invoice. This will bring up the itemized transactions for the invoice. Clicking on the button "I'd like to self pay", at the bottom of that screen will send us a request to debit your account for the balance of the invoice due. Please note that there *may* be a fee associated with self-paying an invoice. You may want to consider reminding your customer to make future payments to your BlueVine lockbox. Your BlueVine lockbox address can be found via the "Profile" tab under the "Business Details" page.
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